FREQUENTLY ASKED QUESTIONS

We’ve put together answers to some of the most common questions about our custom upholstered furniture. Here you’ll find helpful information about placing an order, lead times, shipping, customization options, and care instructions. Our goal is to make your experience as smooth and transparent as possible, from design to delivery. If you don’t see your question answered here, please don’t hesitate to contact us — we’re happy to help bring your vision to life.

HOW DO I KNOW WHAT MY SHIPPING CHARGES ARE?

FREE SHIPPING ON ALL ORDERS!

Please note, inside delivery is not included. The shipping carrier will lower and set your order curbside. For orders outside the USA please contact me for a quote. Read Shipping Terms

WHAT FORMS OF PAYMENTS DO YOU ACCEPT ?

We accept all major credit cards and PayPal for your convenience.

Zelle is also accepted and makes it easy to save!

Enjoy a 3% discount on your order when you send your payment through this fast and secure option.

HOW LONG WILL IT BE UNTIL I GET MY ORDER?

Each piece we create is crafted with precision and care — we prioritize quality to ensure your furniture exceeds expectations. Delivery is typically completed within 9 weeks.

For time-sensitive projects, we offer expedited production and shipping options to meet your schedule. Please contact us to discuss your deadline and applicable rush service fees.

I RECEIVED MY FURNITURE BUT IS TOO BIG TO MOVE INSIDE MY...

It's customer's responsibility to make sure they have enough room to get the furniture inside the location. Before placing an order we strongly advise customers to check the size of doors, elevators, hallways, etc. to verify that they're big enough to fit furniture through. No returns or cancellations will be accepted nor refunds given. In special cases a manager might authorize a return; in such a case customer will be responsible for all shipping charges including charges to get furniture shipped back to us plus a 30% restocking fee.

WHAT IF MY FURNITURE ARRIVES DAMAGED?

It is your responsibility to inspect your order when it arrives to make sure that it is what you ordered and that the item(s) are undamaged. In unusual circumstances, a product may arrive suffering damage from the shipping process. Please note that you must acknowledge any problems relating to your order immediately upon delivery or pick up by noting it on the Bill of Lading and refusing delivery of the defective item by the carrier. Use our online form click here or contact us at 714-262-5451. Wicked Elements will not be held responsible for any order issues not originally reported on the Bill of Lading and or at the time of pick up. When you report a damaged item, we'll begin the process of scheduling the replacement of item(s)at no charge. Because our sofas are custom built to meet your specific order, we cannot offer refunds. In special cases, a manager may be able to authorize a refund. A 30% restocking fee will be applied plus shipping charges including the actual return shipping charge.

What is your return policy?

We understand that plans can change and strive to accommodate adjustments whenever possible.

Cancellations are accepted within 24 hours of placing your order.

Order changes must be requested within 72 hours of order placement.

Because each item is custom-made, returns are not generally accepted. However, in special cases, a return may be granted with a 30% restocking fee, and the customer will be responsible for scheduling and paying for return shipping. All returned items must be unused, undamaged, and in their original packaging.

DO YOU HAVE A RETAIL LOCATION ?

We currently do not have a showroom or retail location.

CAN I PICK UP MY ORDER INSTEAD OF HAVING IT SHIPPED TO ME?

Yes, if you prefer you can pickup your order at our location located in Brea, Ca.

You will be contacted by us when order is ready for pickup.

Please be aware- You have four (3) days to pick up your order after being notified that the order is complete and ready for pick up. Storage fees in the amount of $90.00 a day will start to incur on the f (4) day.

WHAT IS THE DIFFERENCE BETWEEN THE ENCHANTED AND THE ROCK STAR SOFA?

They have the same frame, fabric and leg options, the only difference is that the Rockstar has embroidered flames on the front kick-panel and sides.

How do I care for my custom upholstered furniture?

To keep your furniture looking its best, vacuum regularly, spot clean with a mild detergent, and avoid direct sunlight to prevent fading.

ARE YOU A MEMBER OF THE BETTER BUSINESS BUREAU?

You can see an online Better Business Bureau Reliability Report by clicking on the link www.BBB.com

WHAT IS THE PRICE LISTED ON THE FABRIC FOR?

This only applies if you wish to buy fabric. All our fabrics are also sold by the yard. The price listed next to the fabric is the price per yard of fabric. Our customers often order a few yards to do drapers, curtains, upholster their dining chairs etc.

WHERE CAN I READ CUSTOMER TESTIMONIALS?

All our customers get to take a post-transaction survey. Their comments are posted on our Customer Testimonials page.